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Mariners Job Opportunities

• Account Manager, Season Ticket & Suite Sales
• Administrative Assistant for Client Services

Account Manager, Season Ticket & Suite Sales

Job Title: Account Manager, Season Ticket & Suite Sales
Department: Sales
Reports To: Sr. Manager, Account Management
Status: Full-Time, Benefit Eligible, Non-Exempt
Subordinates: None

The Position:
The Seattle Mariners Baseball Club is currently recruiting to fill the position of Account Manager reporting to the Sr. Manager, Account Management. Account Managers for the Seattle Mariners are responsible for the sale and renewal of season tickets, single game suites, and corporate packages. This includes, but is not limited to, prospecting and business development, managing the on-going relationship, on-boarding new customers, ticket exchanges, identifying up-selling opportunities, managing renewals as well as converting lost customers into active customers.

Job Duties and Responsibilities:

• Present and sell Mariners products and services to current and potential clients.
• Sell high end suites, season ticket, and corporate packages through relationship building.
• Identify and generate new sales opportunities, including following up on inbound leads, prospecting cold calls, and contacting targeted companies and individuals.
• Contact, schedule, and conduct in-person and phone presentations with appropriate decision makers within targeted accounts.
• Prospecting and developing new client relationships.
• Making actionable and insightful recommendations for new products and enhancements.
• Assist with customer on-boarding.
• Renew existing customers and manage day-to-day customer support.
• Convert lost customers into active customers.
• Effectively communicate Mariners value proposition and key benefits to prospects, matching Mariners solutions to customer needs.
• Meet and exceed all weekly and annual sales and phone goals.
• Involvement in game day activities including, but not limited to, visits to seats/suites, customer events, complaint resolution, and prospect entertaining.
• Uphold an extraordinary level of customer service to all customers and fans.
• Maintain accurate records in CRM regarding activities and sales.
• Accurately track and provide regular reports for management detailing sales activities, pipeline status and pending deals.
• Represents the organization in a positive and professional manner at all times.

Required Qualifications and Experience:

• Education: Bachelor's degree
• Minimum of two (2) years experience working in sales, preferably in professional sports or entertainment.
• Demonstrated previous sales success and proficiency with sales concepts. Must be highly motivated, competitive, organized, professional, and dedicated to sales excellence.
• Proven exceptional customer service skills including demonstrated ability to take decisive action and quickly resolve customer issues, problem-solve, trouble shoot and answer questions. Customer advocate who goes above and beyond to create customer delight.
• Detail oriented and ability to effectively manage competing priorities.
• Strong personal computer skills (CRM & Proficient in Microsoft Office).
• Demonstrated ability to work in a fast paced environment with defined performance metrics. Ability to multi-task and prioritize work with minimal oversight. Proven experience driving for extraordinary results.
• Strong written and interpersonal communication skills with the ability to articulate messages and information clearly and accurately. Excellent listening skills.
• Ability to work well within a team environment, yet comfortable completing tasks independently. Self-starter with the ability to be creative within a structured environment.
• Ability to adhere to time and attendance policies and procedures.
• Flexibility to work evenings, weekends, and holidays.

A resume accompanied by a cover letter, which relates applicant's qualifications and experience to those stated for the position must be received by 5:00 PM, May 31, 2013. Application materials should be sent to:

Administrative Assistant for Client Services

Job Title: Administrative Assistant for Client Services
Department: Corporate Business
Reports To: Vice President of Corporate Business & Community Relations and Senior Director of Corporate Business
Status: Full-Time, Benefit Eligible, Non-Exempt
Subordinates: None

The Position:
The Seattle Mariners Baseball Club is currently recruiting to fill the position of Administrative Assistant for Client Services reporting to the Vice President of Corporate Business & Community Relations and the Senior Director of Corporate Business.

Job Duties and Responsibilities:

• Assist Corporate Business staff in preparing proposals, contracts and coordinating sponsorship presentations.
• Assist Corporate Business/Mariners Radio staff in fulfillment of sponsorship agreements including ticket and merchandise fulfillment, contests, game-day duties and general correspondence.
• Manage sponsor contract fulfillment and proposals using the Microsoft CRM and Archtics Software systems.
• Gatekeeper for executive's time, coordinating meetings, telephone communications and is aware of next steps that can be taken care of during "down times".
• Provide administrative support with the aim of facilitating communication coordination.
• Proactively respond to client and internal requests in a timely manner.
• Coordinate client visits and outings to include travel.
• Coordinate all materials and information for executive for meetings and conference calls
• Assist in maintenance and control of all files.
• Receive and screen written, telephone and in-person inquiries; determine initial appropriate action.
• Research and assemble data for preparation of reports and/or presentations.
• May be required to work some nights and weekends during the baseball season.
• Any other duties deemed necessary.

Required Qualifications and Experience:

• Minimum five years' experience as an Administrative Assistant or similar position.
• Proven ability to work in a fast paced environment.
• High degree of proficiency with Windows based applications and Microsoft Office programs including Word, Excel, and PowerPoint (Adobe Photoshop, Archtics and Microsoft CRM knowledge a plus).
• Must be poised, professional and courteous and have strong written, oral and organizational skills.
• Ability to keep sensitive information confidential.
• Strong interpersonal experience - must be able to communicate with all levels of organization.
• Prefer 2+ years of project coordination experience.
• Must be flexible, highly organized and detail oriented with proven ability to juggle multiple and competing tasks and demands
• Work requires continual attention to detail in composing, typing and proofing materials.
• Strong multitasking and time management skills including the ability to work independently.
• Must be professional, articulate and able to maintain composure at all times.

A resume accompanied by a cover letter, which relates applicant's qualifications and experience to those stated for the position must be received by 5:00 PM, June 7, 2013. Application materials should be sent to:

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