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Frequently Asked Questions

How do I change or update my contact information on my Season Ticket Account?
If you need to change any account information such as mailing address or phone numbers, you will have to contact your Season Ticket Account Representative. You will be able to update your email address online through the My Cubs Tickets online account.
If I misplaced my season ticket(s) or they have been stolen, how can I request duplicate tickets?
Please remember your tickets are like cash and they should be kept secure. Make sure your tickets are in a safe place at all times. Duplicate tickets will be provided to Season Ticket Holders as follows:
Stolen Tickets - Upon receipt of a copy of a police report of theft as filed with your local police department.
Lost Tickets - Tickets will be reprinted for free for up to five games. Any additional requests will require a reprinting fee of $20 per seat per game. This fee is non-refundable. Duplicates can only be picked up on the date of the applicable game(s) at Will Call Window 11.
In each case, only the Season Ticket Holder of record may request duplicates by calling their Season Ticket Account Representative or the Season Ticket Holder Hotline (773) 404-4080.
Can I transfer my Season Ticket Account to another person?
The Chicago Cubs season tickets are not transferable. In the event the tickets are in a company name and the contact person wants to make a change, a formal request in writing, on company letterhead, must be made, and the tickets must remain in the company name. The change must be signed by the account holder of record and an officer of the company.