Season Ticket Holders: Frequently Asked Questions

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Season Ticket Holders
Frequently Asked Questions

Frequently Asked Questions

I attempted to log in with my season ticket account number and received an error message stating "We cannot find a patron with that username. Please check your spelling and your password (case-sensitive) and try again", what does that error message mean?: If you are logging in with your season ticket account number, the error message above indicates that the password you are entering is incorrect. Please verify that your caps lock is not on and try again.
What can I do if my password isn't working?: "To reset your password you will need your account number and the email address on file. To the left of the login screen, click "Reset Password" and input your account number and email address. If your information matches the information on file for your account, you will receive a message from the My Cubs Tickets system with a temporary password. If you see the message "The e-mail you entered does not match our records, please provide the matching e-mail address for the account" please verify that the email that you are entering matches the email where you receive Cubs Season Ticket correspondence.

**Please note that the password printed on your invoice is only valid if you have not logged into your My Cubs Tickets account before. Upon using this automatically generated password, the My Cubs Tickets system recommends that you change your password to something personalized and easier to remember.

Why can't I see my tickets in my account?: If you are unable to see your games in your My Ticket inventory, select the "All Tickets" option and click the month in which the game is played. If games still do not populate under any month, please make sure that you are logged in under your season ticket account. Your personal login for your Cubs Season Tickets will always be your account number. If you are not logged into your account, you will not be able to see your games as they will not populate in any other account that you create.
How do I donate tickets to a game?: When you receive an email about an upcoming Donation Days and are interested in participating, you can donate your tickets virtually through the My Cubs Tickets system. In your My Ticket inventory, click on the tickets you wish to donate for the game and click the "Refresh" button. Your tickets will be updated from to and are then ready for donation. Click on the "Donate" button and follow the prompts to complete the process. All ticket donations are final.
Donations can only be made 48 hours prior to the selected game.
Why does nothing happen when I click "Sell on StubHub"?: Clicking on "Sell on StubHub" generates a pop up window. You will need to enable pop ups from the My Cubs Tickets website or disable your pop up blocker in order to be redirected to the StubHub sell flow.
I recently deleted a listing on StubHub, but I now need to electronically transfer the tickets; what should I do?: After deleting the listing on StubHub, wait a few minutes for the system to recognize that the listing has officially been deleted. Go back to the tab labeled "My Tickets" and click on the date that you just deleted. Hit the refresh button which is located right next to the donate button. If you look at your tickets again they should be updated to the , which will mean that they are ready to transfer.
When I try to transfer tickets electronically, an error message pops up; what should I do?: Ticket transfers must be initiated using a credit card with a billing address that matches the address you have on file for your account. If you do not have a credit card with a billing address that matches the address on your account and would like to use this feature, we recommend that you change the address on file to your billing address.

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