The following information is provided for convenience and ease of use. It is not intended to be a complete statement of the rules and regulations of Wrigley Field. Chicago Cubs reserve the right to change or modify these rules at our discretion. Nothing in this document should be construed as a contract between the Chicago Cubs and any other party.
Address: The address for the Chicago National League Baseball Club is: Wrigley Field, 1060 West Addison Street, Chicago, Illinois 60613-4397. All correspondence can be mailed to this address. Telephone number is (773) 404 - 2827.
Administrative Offices: The Administrative Offices are located above the main concourse directly behind home plate. The outside entrance is located at the Clark and Addison corner of the park, on the Clark Street side of the Advance Ticket Windows. The entrance from inside the park is off the main concourse next to Customer Relations, directly behind home plate.
Advance Ticket Sales: Please refer to the Ticket Sales section in this guide for more information.
Alcoholic Beverage Policies: Alcoholic beverages will not be sold after the last out of the 8th inning during day games and the last out of the 7th inning or 9:20 p.m. for night games. Guests who appear to be under age 35 are required to show a valid photo ID indicating legal proof of age when purchasing alcohol at Wrigley Field. The Cubs reserve the right to deny any individual who appears intoxicated entry to Wrigley Field. The Cubs and Levy reserve the right to deny beverage services to any customer that appears intoxicated.
Animals: Animals, except for service animals assisting visitors with disabilities, are not permitted.
Anthem Singers: Please refer to the National Anthem section in this guide for more information.
Assisted Listening Devices: Please refer to the Disabled Guest Services section in this guide for more information.
ATMs: Automated teller machines are available throughout Wrigley Field for our fans' convenience. They are located on the outside wall of Wrigley Field just west of the Addison Street ticket windows, inside of Wrigley Field on the Upper Deck Patio, inside of Gate D, the Bleachers and inside Gate F.
Autographs: Fans may seek autographs from players and coaches from the time the ballpark opens until the batting practice cages are removed (approximately 45 minutes before game time). Fans will be allowed to wait at the Club Box wall on the outfield side of the dugouts. The Cubs ask that you show consideration for guests holding tickets in these seating areas. If you are seeking autographs in a seating location other than your own, you may be asked to proceed to your designated seating location.
Babies/Toddlers Tickets: Fans age 2 and under may be admitted to Cubs games without an admission ticket. However, they must sit in the lap of an accompanying adult.
Baby Changing Areas: Baby changing tables are available throughout Wrigley Field in nearly every restroom facility and in the First Aid office located on the first base side of the main concourse, across from the ramp leading to Aisle 22-28. Please ask an usher for directions to the nearest one.
Bag Check: Each entry gate has designated bag search lines for all patrons carrying items needing inspection and express lines for patrons not carrying an item needing inspection. All bags, purses and containers will be searched prior to entry. Large bags, luggage, inflatables such as balloons and beach balls, nets, noise makers, brooms, weapons, laser pointers, hard-sided coolers, thermoses, cans and glass bottles are not permitted at any time. To ensure fan safety, the Cubs reserve the right to refuse admittance of any item deemed hazardous or suspicious.
Ballpark Gates Open: For most games, Wrigley Field gates open two hours prior to the scheduled start time of the game.
Banners/Signs: The entry and display of banners and signs in Wrigley Field is permitted within certain guidelines to ensure the safety and enjoyment of all patrons. The times of display are limited to before the game, between innings and after the game. Management reserves the right to confiscate banners/signs with an inappropriate message, causing a disturbance and/or obstructing sightlines. Banners/signs may never be mounted on sticks, wooden frames, or any similar apparatus and may not be attached to any railings. Banners/signs may not be carried through the Club Box Aisles.
Batting Practice Schedule: Batting practice begins two hours before each home game. Times are approximate and subject to change without prior notification and at the discretion of either team. Gates open two hours prior to game time.
Bicycle Parking: A free secured bicycle claim check service is provided two hours prior to each game's scheduled start time and closes one hour after the game ends. This service is located on Waveland Ave. near Gate K. Other "city" placed bicycle racks are available on the public sidewalks surrounding the ballpark and throughout the immediate Wrigley Field area.
Bleachers: The bleacher area of Wrigley Field is located at the corner of Waveland and Sheffield. Please note that the bleacher seating is general admission. You should arrive early if you wish to get a better seat.
Bottles, Cans and Outside Beverages: No glass bottles, cans or alcoholic beverages of any kind may be brought into Wrigley Field. Hard-sided coolers and thermoses of any kind are not permitted into the stadium. Sealed Bottled water is allowed to be brought into the stadium.
Box Office: Please refer to the Ticket Sales section in this guide for more information.
Brickhouse, Jack: To honor legendary Cubs broadcaster Jack Brickhouse (1916 - 1998), his famous phrase "Hey Hey" is now affixed on both foul poles.
Bus Service: Public transportation is the easiest way to get to Wrigley Field. For more details, call the CTA Hotline at (773) 836-7000. More bus service info »
Bus Parking: Please refer to the Parking section in this guide for more information.
Cameras/Video Equipment: Visitors are welcome to bring video and still cameras into the ballpark; however, tripods are not allowed in the seating areas. Recordings may be used for personal viewing only. Any other use, distribution or commercial use is prohibited. Fans may not distribute any copyrighted game information without permission of the Chicago Cubs.
Charitable Donation Requests: The Cubs want to make a positive difference in our community. We welcome any request for charitable donations. All requests must be made on the non-profit organization's official letterhead and include the name of the event, purpose and its date. Requests should be sent c/o The Community Relations Department, 1060 West Addison St., Chicago, IL 60613. Please allow up to six - eight weeks for processing.
Concessions: Food and beverages are available throughout the ballpark at concession stands and carts managed by Levy Restaurants.
Costumes: Costumes are not allowed at Wrigley Field. Chicago Cubs management reserves the right to refuse entry and refund the ticket price of any individual in a costume.
Credit Card Policy: VISA, American Express, Discover and MasterCard are accepted at Wrigley Field box offices and gift shops. Credit cards are also accepted at any Levy Restaurants concession stands. MasterCard is the preferred card of the Chicago Cubs.
CTA: Public transportation is the easiest way to get to Wrigley Field. The CTA Red Line stops directly at the Wrigley Field Addison Street station. For more details, call the CTA Hotline at (773) 836-7000. More CTA info »
Cubs Care: Cubs Care is a chosen charity of the Chicago Cubs. It is a fund of the Robert R. McCormick Tribune Foundation. Cubs Care supports youth sports, children with special needs, victims of domestic violence and the general needs of the Lake View Community. More Cubs Care info »
Cubs Cash: Cubs Cash can be redeemed for food or beverage at any concession stand, redeemed for merchandise at any authorized souvenir stand or used for ticket purchases at Wrigley Field for any regularly scheduled, regular-season home game (based on availability). Cubs Cash may be purchased at the ticket services windows or at the Chicago Cubs ticket office or by calling the Cubs ticket office at (773) 404 - 2827.
Cubs Community Connection: Our monthly online newsletter which helps our neighbors in Wrigleyville keep abreast of activity at Wrigley Field and in our community. To sign up, visit www.cubs.com/neighbors.
Cubs Convention: The Cubs Convention is held at the Chicago Hilton and Towers, 720 S. Michigan. The 23rd annual convention was held January 18 - 20, 2008.
Customer Relations: The Customer Relations Office is located on the main concourse directly behind home plate. This office will assist patrons with lost children, note customer remarks, handle emergency phone call registration, answer questions, etc. In addition, for the convenience of the patrons, the Customer Relations Office maintains a complete supply of decals, pocket schedules, Group Sales brochures, ticket order forms, souvenir order forms and other informational items.
Disabled Guest Services: The Chicago Cubs desire that all fans have an enjoyable experience while attending a game at historic Wrigley Field. Should you need assistance, have a question or encounter a problem during your visit, please contact a Cubs Crowd Management employee. Our primary function is to help fans in every way possible.
Drinking Fountains: Drinking Fountains are located throughout the stadium.
Elevator: The grandstand elevator is located at the Northwest corner of Wrigley Field near Gate K. The elevator stops at the top of the Terrace Level at Aisle 205 and in the Upper Deck. The elevator is available for use by the general public; however, disabled individuals have priority status. The bleacher elevator is located immediately inside the Bleacher Gate. The elevator stops at the mid-ramp level and at the Centerfield Patio level. The elevator is available for use by the general public; however, disabled individuals have priority status.
E-mail: You can e-mail the Cubs at cubs@cubs.com.
Employment Opportunities: Become part of the great American pastime. The Chicago Cubs are always looking for friendly, service-oriented fans to join our gameday team. The majority of jobs are part-time, with work shifts based on our game schedule. Interested parties can email us at cubsemp@cubs.com, or call (773) 404-4084 to reach the Cubs Crowd Management department.
Equipment Requests: All Cubs Major League Baseball equipment is recycled for use in spring training and for our minor league system.
Exit and Re-Entry: After exiting, patrons will not be permitted to re-enter Wrigley Field on a ticket stub.
Family Rest Rooms: There is a family restroom conveniently located in the First Aid Office located on the first base side of the main concourse, across from the ramp leading to Aisle 22-28.
Family Section Seating: The Family Section seating is alcohol free and located in Aisle 101.
Fan Foto: Remember the excitement of your trip to Wrigley Field. After having your photo taken at the game you can find your photo here and have it printed on a T-shirt, mouse pad, mug, commemorative prints and more. Did our photographers miss you at a game? Now you can upload your own personal Chicago Cubs photo at Wrigley Field or dressed in your favorite Cubs gear and add it to our exclusive Cubs merchandise. More Fan Foto info »
Fan Mail: Letters to Cubs players should be addressed to them individually at: Wrigley Field, 1060 West Addison Street, Chicago, Illinois 60613. If a response is desired, please enclose a self-addressed, stamped envelope. Please keep in mind the large quantity of mail received by players and, thus, a response may not always be possible. The volume of mail also prohibits the tracking of letters and packages. Cubs players and coaches do not have email.
Field Dimensions: Distances from home plate -
First Aid: First Aid is located on the first base side of the main concourse, across from the ramp leading to Aisle 22-28. Appropriate signage identifies this area. A physician and registered nurse are on hand for all games.
Food and Beverages: Food and beverages are available throughout the ballpark at concession stands and carts managed by Levy Restaurants. Visitors may bring food or drink items into the ballpark, which are packaged in acceptable containers.
Foul Balls and Home Run Balls: Fans are permitted to keep foul balls and home runs hit into occupied seating areas as souvenirs; however, fans must not enter the playing area to retrieve balls or otherwise interfere with balls still in play. All fans, especially those sitting along the foul lines in the box seats, are cautioned to stay alert for hard-hit foul balls or bats that might leave the field of play. Ticket holders assume all risks and dangers incidental to the game of baseball, whether occurring prior to, during or subsequent to the actual playing of the game including (but not exclusively) the danger of being injured by or in connection with any thrown or batted ball. The Chicago Cubs are not liable for resulting injuries. The Chicago Cubs cannot be held responsible for the conduct of other Guests when attempting to obtain a foul or home run ball.
Foul Poles: The pinstriped flags atop the left and right-field foul poles represent the retired uniform numbers worn by four of the greatest Cubs. To honor legendary Cubs broadcaster Jack Brickhouse (1916 - 1998), his famous phrase "Hey Hey" is now affixed on both foul poles. Please refer to the Retired Number section in this guide for more information.
Friendly Confines/Sidewalk Cafes: The Friendly Confines Cafe is open to the public and located on the first base side off the main concourse. The Friendly Confines Beer Garden is located outside the stadium adjacent to Gate D. Both offer sandwiches and beverages and are operated by Levy Restaurants.
Game Times: Unless otherwise announced, home night games begin at 7:05 p.m. Various day game times are as follows: 12:20pm, 1:20pm and 3:05pm. Game times are subject to change. Complete Cubs schedule »
Gates: There are four designated patron access gates:
Gate Opening Times: The gates of Wrigley Field will open two hours prior to each game time unless otherwise announced.
Gift Certificates: We currently do not offer gift certificates. As an alternative, we recommend Cubs Cash.
Gift Shops: Gift Shops featuring Cubs merchandise are located at three locations along the concourse: on the first base side near the Stadium Club, directly across from Gate F and on the third base side near Gate K. Patrons seeking to cash a traveler's check or change a large bill ($50.00 and up) should go to the nearest Gift Shop. The gift shops are operated by Levy Restaurants. There are also several souvenir vendors located throughout the ballpark. Shop online now at cubs.com »
Grass: The grass playing field is a sports blend of Kentucky Blue Grass and Rye.
Group Outings: Tickets for groups of 20 or more go on sale beginning in early February through the mail. To get your order information, call the Cubs Group Sales office at (773) 404-2827.
Guest Conduct: Customer Service is a major objective of the Chicago Cubs. The team strives to provide its Guests with the most positive baseball experience in the Major Leagues in a safe, comfortable environment. To help us achieve our goal of outstanding customer service, we ask for fan cooperation in the following areas:
Guest Relations: Please refer to the Customer Relations section in this guide for more information.
Harry Caray Statue: To honor legendary Cubs broadcaster Harry Caray (1914 - 1998), a statue in his likeness is located exterior of Gate D on the Addison St. side.
Levy Restaurants: Levy Restaurants manages all aspects of the food and beverage, premium, retail stores and merchandise sale at Wrigley Field. Levy Concessions can be reached by calling (773) 975-3700 or visiting them at their onsite office located in the building next to the stadium at the corner of Seminary and Waveland Avenue. Entry is 1053 West Waveland Avenue. Levy Stadium Club and Suites can be reached by calling (773) 404-4100.
Lost Fans: Please notify the nearest uniformed ballpark employee of a lost fan. Lost guests will be brought to the Customer Relations office located next to the ticket services window on the main concourse next to Gate F.
Lost and Found: Any items lost or found within Wrigley Field should be brought to the attention of any uniformed employee. The Cubs Crowd Management Office may also be contacted at (773) 404-4084 on non-game days to inquire about a lost item.
Lost/Stolen Game Tickets: Please remember that game tickets are like money and should be secured like cash. Lost/stolen tickets will be replaced as long as a police report has been filed and documentation presented to the Cubs ticket office at least 24 hours prior to game time. Lost tickets can be replaced if there is proof of purchase at $20 per ticket.
Mascot: The Chicago Cubs do not have a mascot.
Merchandise: Please refer to the Gift Shops section in this guide for more information.
Mezzanine Suite Rental: Mezzanine suites located underneath the upper deck may be rented on a game by game basis. For more information, call (773) 404-2827.
National Anthem: Any person(s) wanting to perform the National Anthem prior to a Cubs game must submit a video tape of the singer(s) performing an "a cappella" version of the National Anthem. Mail tapes to: National Anthem, Chicago Cubs, Wrigley Field, 1060 West Addison Street, Chicago, Illinois 60613. For more information, call (773) 404-CUBS. Please be aware that tapes will not be returned.
Paging: Paging fans over the public address system at the ballpark is not permitted. If you need paging for emergency purposes, please contact the Customer Relations office. To facilitate communication in case of an urgent request, please make sure that your friends and family know your seat location.
Parking Information: Parking in Cubs operated lots can be purchased in advance subject to availability, by calling (800) 843-2827 or at the Wrigley Field box office. Space is limited.
Party Facilities: Pre-game party facilities for group outings are available at Wrigley Field. To inquire about and reserve pre-game party facilities, call the Cubs at 773-404-2827. Also new for groups this season is the bleacher lounge located in the centerfield "batters eye". For inquiries regarding the bleacher lounge, call the Mezzanine Suite staff at 773-404-2827.
Pay Phones: Public pay phones can be found next to Customer Relations.
Personal Check Policy: Personal checks are not accepted for payment at the Cubs ticket windows.
Pets: Animals, except for service animals assisting visitors with disabilities, are not permitted on Wrigley Field property.
Player Appearances: Any request for a player appearance should be made in writing on the organization's letterhead at least eight weeks prior to the event. The letter should provide as many details as possible and be sent to the Players Relations Department, Chicago Cubs, 1060 West Addison Street, Chicago, IL 60613.
Print at home tickets: If you purchase Cubs tickets online you can print them immediately. Just select "Print Tickets at Home" as your delivery method and your tickets will be e-mailed to you after completing your purchase. You will receive one e-mail as a confirmation of purchase, then another e-mail with the tickets attached. All you need is a printer and your tickets can be in your hands today!
Promotional Items/Dates: The Chicago Cubs give away a variety of promotional items at designated games throughout the season. Promotional items have individual restrictions (e.g. first 5000 guests, ages 14 and under, etc.) and dates and items are subject to change without prior notice. A game ticket does not guarantee the holder a promotional item. Promotional items are distributed one per person with no exceptions. Check the Chicago Cubs promotional schedule to verify games involving giveaways or special events.
Public Address Announcers: Public address announcers are Paul Friedman, Wayne Messmer and Mike Terson.
Publications: The Chicago Cubs Baseball Club produces several publications throughout the baseball season including the Media Guide, Vine Line and Scorecards.
Radio Broadcasts: Every Cubs game is broadcast live on Chicago's WGN Radio, 720 AM. Games can also be heard via the internet at www.cubs.com. Gameday Audio info »
Re-entry into the Ballpark: There is no re-entry into Wrigley Field on a ticket stub.
Refund Policy: No refunds or exchanges are given for Cubs tickets.
Rainouts: More information regarding the 2009 cancelled game between the Cubs and the Pirates »
Release: Each ticket holder and every other person in Wrigley Field grants Chicago Cubs and its designers unrestricted right to use the individual name, voice, image, likeness, actions and statements in any live display or other recording taken at the game, for any purpose including advertising or promotional purposes and in any media known or subsequently developed, without additional compensation. Baseball games and activity at Wrigley Field are filmed and recorded.
Remote Parking Lot: Please refer to the Parking section in this guide for more information.
Restrooms: Restrooms are located throughout the facility and a family restroom is available in First Aid.
Retired Uniform Numbers: The pinstriped flags atop the left and right-field foul poles represent the retired uniform numbers worn by four of the greatest Cubs. On August 22, 1982, Ernie Banks became the first Cub to have his number retired. The fabled number 14 flies from the left-field foul pole at Wrigley Field. On August 13, 1987, the Cubs retired Hall of Famer Billy Williams' number. The number 26 flies from the right-field foul pole. On September 28, 2003, the Cubs retired Ron Santo's number. The number 10 also flies from the left-field foul pole. On August 28, 2005, the Cubs retired Hall of Famer Ryne Sandberg's number. The number 23 flies from the right-field foul pole. On May 3, 2009, the Cubs honored two great 31s when a 31 jersey honoring both Ferguson Jenkins and Greg Maddux was retired. To honor legendary Cubs broadcaster Jack Brickhouse (1916 - 1998), his famous phrase "Hey Hey" is now affixed on both foul poles.
Roof Flags: Flags adorn the upper deck roof to commemorate various special events in the history of the Chicago Cubs.
Rooftops: The rooftop businesses on Waveland and Sheffield license from the Cubs the right to sell tickets to view Cubs games. For more information, please visit www.ballparkrooftops.com.
Scalping: To avoid problems with counterfeit, stolen, void or inflated price tickets, purchase tickets only at the Wrigley Field Box Office or from a licensed outlet.
Schedules: Handy pocket schedules are available free wherever Cubs tickets are sold. To receive a schedule by mail, write to Cubs Schedules, 1060 West Addison Street, Chicago, Illinois 60613. Please specify the number of schedules needed.
Scoreboard Greetings: Personalize your visit to Wrigley Field by purchasing a special message on the Wrigley Field centerfield scoreboard. Messages are posted in the middle of the 5th inning. Each message will only be displayed once, so be sure to have your camera out and ready! Space is limited and messages are sold for $50 on a first-come, first-served basis. Dates sell out quickly so we recommend placing your order a minimum of five business days in advance of the requested game. Proceeds benefit Chicago Cubs Charities. To order a message, please call (773) 404-CUBS during normal business hours.
Scoreboard: The scoreboard was constructed in 1937. The clock atop the scoreboard was not part of the original scoreboard, it was added in 1941. With the exception of a few modern touches, such as the electronic message board, the original scoreboard remains just as it was in 1937. The score-by-innings and the pitchers' numbers are still changed by hand. The numbers signaling batter, ball, strike and out, along with "H" and "E" to signify hit and error, are eyelets. The scoreboard also uses a unique method to track pitchers being used in out of town games. The SP on the scoreboard stands for Starting Pitcher and the RP stands for the current relief pitcher in each game. The numbers 1 thru 16 are used to indicate the actual pitcher being used for each out of town team. To find out which number has been assigned to a pitcher, fans need to buy an official Wrigley Field Scorecard.
Season Tickets: The Chicago Cubs offer a variety of packages for fans interested in the benefits of being a season ticket holder. For more information, contact the Season Ticket office at (773) 404-CUBS. At the current time there is a waiting list for season tickets.
Security: Uniformed personnel are stationed throughout the ballpark during all events. In the case of a security incident, notify a uniformed ballpark employee and/or nearest uniformed security officer.
The following outlines the security procedures for fans entering Wrigley Field.
There will be no claim checks available for hard-sided coolers at the gates. Bags over the size limit will be claim checked only after inspection.
The following items will be permitted:All permitted items will be subject to search.
Other information:Seventh Inning Stretch: A Wrigley Field tradition. Only here can you see your favorite athlete, artists, or entertainer lead the crowd in Take Me Out to the Ball Game. This tradition is in honor of the late great Harry Caray, whom used to sing to our fans at every home game. Let's Get Some Runs.
Smoking: Smoking is strictly prohibited in Wrigley Field.
Souvenirs: Please refer to the Gift Shops section in this guide for more information.
Spring Training: Mesa, Arizona's HoHoKam Park is the Cubs' Spring Training home. More HoHoKam Park info »
Standing Room: A limited number of standing room tickets will be made available, per the discretion of the ball club and are sold only on the day of the game.
Tailgate Parties: Tailgate parties will not be allowed on any of the Chicago Cubs operated parking lots. The Chicago Police Department strictly enforces open alcohol container laws.
Telecommunications Display Devices: TDD phones are text phones for persons with hearing or speech impairments. Text telephones provide a keyboard input and visual display output to callers and receiving parties connected over standard telephone lines and networks. A TDD phone is located near Customer Relations on the concourse.
Television Broadcasts: MLB.TV info »
Tickets: Each ticket is a revocable license and is subject to denial of admission upon refund of face value. Fans are subject to removal from Wrigley Field in management discretion or upon breach of Wrigley Field rules.
Ticket Office: The main Wrigley Field Box Office is located at the corner of Clark and Addison Streets.
Ticket Sales: Fans can purchase tickets to Chicago Cubs games in several ways:
TV Broadcasts: MLB.TV info »
Vine Line: Vine Line is the monthly magazine of the Chicago Cubs. To order a subscription call (800) 248-9467.
Wheelchair Seating: Please refer to our Disabled Guest Services section for details on wheelchair seating at Wrigley Field.
Will Call: Please refer to Ticket Sales section of this guide for more information.
Wrigley Field Tours: Tours are available on select dates during 2008. More info »
Ballpark